FAQs

Frequently Asked Questions

If you can't find your prescription or Rx, as long as it is still valid, there's no need to go through another eye exam in order to get a new copy. You can ask for your prescription whenever you need it and request it as many times as you like. Or, simply check the side of your most recent box. For US lens wearers this can be a relief as it removes the hassle of having to visit your eye doctor every time you want to order new lenses. For further guidance check out our article outlining the simple process of ordering contact lenses to the US.
No you do not need to purchase your lenses from the optician that prescribed them. You can purchase your contact lenses from any optician or online contact lens retailer.
It's considered good practice to have an eye exam every ​2 years, this allows you to see if your prescription has changed and to detect early indications of eye conditions and even other health conditions such as diabetes. ​However, there's no reason you cannot order contact lenses once your prescription is more than 2 years old, provided that your vision is still clear and you feel confident it's the right prescription for you​. We recommend wearers try a variety of lenses to find the perfect vision and fit. There's no need to stick to the one​ brand ​that your eye doctor recommended as it may not be the most comfortable by the end of the day. It can sometimes take time to find the ideal lens for your eyes and prescription, so be patient and keep trialling new lenses until you find something you can wear comfortably all day.
It is recommended that everyone attends an eye test at least every two years. Contact lens wearers need to attend an additional check-up to ensure their lenses still meet their prescription; this is usually every 12-24 months dependent on the recommendation of your optician.
You should replace your contact lens case every three months (at least) to stop the build-up of dirt and debris from transferring to your lenses.
If you cannot locate your written prescription but are 100% sure of your details you can still order from Vision Direct. At checkout choose to proceed without us verifying your prescription, this means that we will not check with your optician to ensure you have ordered the correct specifications. It is always best to check the prescription details entered against those on your contact lens box to ensure they are correct, it's very easy to read and understand your prescription details from your current box.
It is always best to consult your optician if you feel your vision has become blurred and unfocused. You may have a slight astigmatism or you may simply need stronger lenses. Although you can self-prescribe the next available power this is not recommended by Eye Love Vue.
When applying your contact lens you can tell whether the lens is inside out by examining the shape of the lens on your finger. If the lens looks like a small bowl or "U" it's the right way, if the edges curve outwards, making the exterior look sharp and pointed then it's inverted.
No, a contact lens prescription is not the same as a prescription for glasses. Your contact lens prescription will include extra specifications which ensure your lenses fit with the correct diameter and base curve. A contact lens prescription also differs from a glasses prescription as the power/sphere values are ranked differently, so your lenses and glasses powers won't necessarily match. It also differs for patients with astigmatism.
By law you are legally entitled to own a copy of your contact lens prescription. If you did not receive a copy of your prescription at your last contact lens fitting you can request it by fax, email or post from your optician. The only time your optician is not obliged to supply you with a prescription is when you are still trialling a new pair of contact lenses.