FAQs

Can I order contact lenses for 1 eye only?

Yes, to order contact lenses for one eye only, simply un-tick the left or right prescription box and proceed with your order.

Can I try different contact lenses?

Yes, you can try different contact lenses. However, it is always best to speak to your optician before doing so.

How do I cancel or amend my order?

If you need to make a change or cancel your order after it has been paid for please contact our customer service team on 0330 133 13 14 or email them at [email protected]. Please be aware that orders will be picked and packed very quickly so we advise you to call us as soon as possible to avoid disappointment.

Do I need to tell my optician that I am ordering from Eye Love Vue?

If you opt for us to verify your prescription with your optician or eye doctor, we will call them. However some opticians will need your permission to give us your prescription, we will notify you if this happens. If you choose to send us a copy of your prescription or you order through Eye Love Vue, you will not need to notify your optician.

Can I order with a prescription from outside the UK?

If you are confident you know your prescription, you can choose for us not to verify it. When you order without verifying your prescription you'll get your lenses quicker. To preserve your eye health we urge our customers to have an eye test every two years, or as soon as your vision doesn't feel comfortable at your current prescription.

How do I order if I wear a different brand of contact lenses in each eye?

Simply un-tick the left or right prescription box on the product page and add to basket. Do the same for your second product.

What payment methods can I use?

We accept the following payment methods:

Credit card/debit card

VISA debit
VISA credit
VISA Electron
Mastercard credit
Mastercard debit
Mastercard & Maestro

We also accept PayPal.

Do I have to sign a waiver to receive my prescription?

Absolutely not, following your eye exam, your eye doctor or optician should provide you with a copy of your prescription according to UK and US legislation. We have a useful guide to help you find out how to access your prescription, which empowers you to order contact lenses from the retailer of your choice. You also never have to pay a fee to release your prescription, and should only ever be charged for having an eye exam or purchasing lenses.

Do I have to wait until the fitting process is over to access my prescription?

When you are trying on lenses for the very first time, yes this is true. However, if you're simply having a check-up, you should have access to your prescription as standard. For wearers trying a new lens, you'll need to wait until the end of the lens trial to be approved and access your new specification. When you order online, there's no need to wait until after the contact lens trial to order new lenses if you know your prescription. With us you can switch lenses as often as you like. First-time customers should test their prescribed lenses for a while to understand the size and shape of lens they are comfortable with, before committing to a purchase.

Do I need my prescription to order contact lenses from Eye Love Vue?

During the checkout process we give you 2 options. Confirm your prescription details are correct and place your order through our European company Eye Love Vue. If you choose this option you can order without a prescription. We only recommend customers who know their prescription to use this option as we will not be able to verify. Or you can choose for us to verify your prescription is correct, either provide us with a copy of your prescription by uploading a photo of it to your account or supply us with your optician's contact details so we can confirm your details are correct. We'll only ask you your prescription checking preference the first time you place an order. If you wish to change it later, you must do so from the prescription section of your account.

Frequently Asked Questions