Do I need my prescription to order contact lenses from Eye Love Vue?
During the checkout process we give you 2 options. Confirm your prescription details are correct and place your order through our European company Eye Love Vue. If you choose this option you can order without a prescription. We only recommend customers who know their prescription to use this option as we will not be able to verify. Or you can choose for us to verify your prescription is correct, either provide us with a copy of your prescription by uploading a photo of it to your account or supply us with your optician's contact details so we can confirm your details are correct. We'll only ask you your prescription checking preference the first time you place an order. If you wish to change it later, you must do so from the prescription section of your account.What payment methods can I use?
We accept the following payment methods:Credit card/debit card
- VISA debit
- VISA credit
- VISA Electron
- Mastercard credit
- Mastercard debit
- Mastercard & Maestro
Can I order contact lenses for 1 eye only?
Yes, to order contact lenses for one eye only, simply un-tick the left or right prescription box and proceed with your order.
How do I order if I wear a different brand of contact lenses in each eye?
Simply un-tick the left or right prescription box on the product page and add to basket. Do the same for your second product.What values do I enter in the prescription information fields?
On the product page for your contact lenses you will be asked to enter your prescription details.| From left to right the different specifications mean: | |
| Base Curve (BC): | The curvature of the lens in millimetres usually between 8.3 and 9.0. |
| Diameter (D): | The diameter of the contact lens. This number ranges from between 13.8 to 14.5. |
| Power (PWR/SPH): | Is a + or - figure followed by a number e.g. -4.50 or +0.25. This represents the level of visual correction needed, and whether your lenses correct long-sightedness (plus/+ powers) or short-sightedness (minus/- powers). For some contact lenses the power may also be 0.00, plano or displayed with this symbol ∞ which is for non-prescription use e.g. coloured contact lenses. |
| If you have astigmatism the following values will also be required: | |
| Cylinder (CYL): | A minus number that increases in a scale of 0.25 dioptres, ranging between -0.25 to -2.75. |
| Axis (AX): | A number between 0 and 180, that determines the direction needed to correct your astigmatism. |
| If you wear multifocal contact lenses the following values will also be required: | |
| Addition (ADD): | A + number between 0.50 and 3.00, or referred to as high, medium or low. This is an additional power that determines the level of correction needed for you to focus on near objects. |
| Dominant (D): | A choice between "D" and "N" to determine which is the dominant and the non-dominant eye. |
Do I need to tell my optician that I am ordering from Eye Love Vue?
If you opt for us to verify your prescription with your optician or eye doctor, we will call them. However some opticians will need your permission to give us your prescription, we will notify you if this happens. If you choose to send us a copy of your prescription or you order through Eye Love Vue, you will not need to notify your optician.How do I use a promotional code?
If you have a promotional discount code, please enter this on the basket page. Please note: If you use a promo code for new customers and you have ordered from us before, the discount will show in your basket. However, once you log in our system will remove the discount from your order.