Frequently Asked Questions

Got a question about ordering contact lenses online? We’re here to help! Our handy FAQ covers everything from payment methods and Eye Love Vue promotional codes to getting started with contact lenses for the first time. Need help? Give our friendly customer services team a call on 0330 133 13 14 or email us: [email protected]

On the product page for your contact lenses you will be asked to enter your prescription details.
From left to right the different specifications mean:
Base Curve (BC): The curvature of the lens in millimetres usually between 8.3 and 9.0.
Diameter (D): The diameter of the contact lens. This number ranges from between 13.8 to 14.5.
Power (PWR/SPH): Is a + or - figure followed by a number e.g. -4.50 or +0.25. This represents the level of visual correction needed, and whether your lenses correct long-sightedness (plus/+ powers) or short-sightedness (minus/- powers). For some contact lenses the power may also be 0.00, plano or displayed with this symbol ∞ which is for non-prescription use e.g. coloured contact lenses.
If you have astigmatism the following values will also be required:
Cylinder (CYL): A minus number that increases in a scale of 0.25 dioptres, ranging between -0.25 to -2.75.
Axis (AX): A number between 0 and 180, that determines the direction needed to correct your astigmatism.
If you wear multifocal contact lenses the following values will also be required:
Addition (ADD): A + number between 0.50 and 3.00, or referred to as high, medium or low. This is an additional power that determines the level of correction needed for you to focus on near objects.
Dominant (D): A choice between "D" and "N" to determine which is the dominant and the non-dominant eye.
Please note: If only one option is given for any field, the lenses are only available with that option.
If you opt for us to verify your prescription with your optician or eye doctor, we will call them. However some opticians will need your permission to give us your prescription, we will notify you if this happens. If you choose to send us a copy of your prescription or you order through Eye Love Vue, you will not need to notify your optician.
If you have a promotional discount code, please enter this on the basket page. Please note: If you use a promo code for new customers and you have ordered from us before, the discount will show in your basket. However, once you log in our system will remove the discount from your order.
If you need to make a change or cancel your order after it has been paid for please contact our customer service team on 0330 133 13 14 or email them at [email protected]. Please be aware that orders will be picked and packed very quickly so we advise you to call us as soon as possible to avoid disappointment.
If you are confident you know your prescription, you can choose for us not to verify it. When you order without verifying your prescription you'll get your lenses quicker. To preserve your eye health we urge our customers to have an eye test every two years, or as soon as your vision doesn't feel comfortable at your current prescription.
Yes, you can try different contact lenses. However, it is always best to speak to your optician before doing so.
When you receive your contact lens prescription from your optician, you should be informed of the wearing pattern compatible with your lenses. The most common contact lenses are disposed of daily, or cleaned and stored overnight for wear over a two-week or monthly time period. Some contact lenses are designed for extended wear; this means they can be worn continuously for a certain time period. It is not advisable to wear your contact lenses continuously without consulting your optician first as not everyone's eyes are compatible with extended wear lenses.