Got a question about ordering contact lenses online? We’re here to help! Our handy FAQ covers everything from payment methods and Eye Love Vue promotional codes to getting started with contact lenses for the first time. Need help? Give our friendly customer services team a call on 0330 133 13 14 or email us: [email protected]
Do I need to purchase my contact lenses from the optician that prescribed them to me?
No you do not need to purchase your lenses from the optician that prescribed them. You can purchase your contact lenses from any optician or online contact lens retailer.What are “toric” or contact lenses for “astigmatism”?
Contact lenses containing the word "Toric" or "Astigmatism" e.g. 1-Day Acuvue Moist for Astigmatism or PureVision Toric are for patients with an astigmatism. Astigmatism is where the rugby ball-shaped curvature of the eye causes there to be two different prescriptions in the eye, resulting in blurred vision. This needs to be corrected by toric lenses with multiple prescriptions.How often should I replace my contact lens case?
You should replace your contact lens case every three months (at least) to stop the build-up of dirt and debris from transferring to your lenses.What solution should I use to clean and care for my contact lenses?
Multi-Purpose Solution is suitable for use with most soft contact lenses. Our customer service team can advise you on the best solution for your contact lenses. You can contact them by phone on 0330 133 13 14 or by email [email protected]Can I sleep in my contact lenses?
Extended wear contact lenses are designed to be slept in. However, it is always best to consult with your optician to see whether extended wear lenses are compatible with your eyes.Are dry gritty eyes normal for contact lens wearers?
Some contact lens wearers do suffer with dry and gritty eyes. Environmental factors such as air conditioning and heating, the position you sit in and the amount of water you drink can also affect your eyes. It could also be the contact lenses you are wearing. For example, Focus Dailies All Day Comfort lenses should not be worn for more than 8 hours a day. However, Acuvue Trueye can be worn for up to 16 hours a day as they are made from silicone hydrogel which allows more oxygen to reach the eye. You can use artificial tear or eye drops as they are better known to help to rewet and moisturise the eye or you can talk to your optician about changing your lenses to suit your lifestyle.Do I need my prescription to order contact lenses from Eye Love Vue?
During the checkout process we give you 2 options. Confirm your prescription details are correct and place your order through our European company Eye Love Vue. If you choose this option you can order without a prescription. We only recommend customers who know their prescription to use this option as we will not be able to verify. Or you can choose for us to verify your prescription is correct, either provide us with a copy of your prescription by uploading a photo of it to your account or supply us with your optician's contact details so we can confirm your details are correct. We'll only ask you your prescription checking preference the first time you place an order. If you wish to change it later, you must do so from the prescription section of your account.What payment methods can I use?
We accept the following payment methods:Credit card/debit card
- VISA debit
- VISA credit
- VISA Electron
- Mastercard credit
- Mastercard debit
- Mastercard & Maestro
Can I order contact lenses for 1 eye only?
Yes, to order contact lenses for one eye only, simply un-tick the left or right prescription box and proceed with your order.